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Notice Type
Authorities/Other Agencies of State
Notice Title

Process for Making Commerce Commission 111 Contact Code

The Commerce Commission gives notice, under section 239(1)(a) of the Telecommunications Act 2001, that it has begun work on making a 111 contact code. The purpose of the code is to ensure that vulnerable consumers, or persons on their behalf, have reasonable access to an appropriate means to contact the 111 emergency service in the event of a power failure.

An outline of the process the Commission has followed to date, and will continue to follow, and the proposed timeframe is set out below.

  Key Process Steps Indicative Timeframe
1 Emerging Views Paper published (completed) 12 September 2019 (actual)
2 Submissions on Emerging Views Paper due (completed) 14 October 2019 (actual)
3 Technical workshop (completed) 5 December 2019 (actual)
4 Draft 111 contact code and draft reasons paper published We intend to publish a draft 111 contact code and a paper explaining our draft decisions in relation to the code in March 2020. We will invite submissions from interested persons on the draft code and the paper. March 2020
5 Submissions on draft 111 contact code and draft reasons paper due April 2020
6 Final 111 contact code and reasons paper published We intend to publish the final 111 contact code and a paper explaining our final decision in June 2020. If we decide to make changes from our draft decisions, we may consult with stakeholders prior to issuing our final decision. June 2020


The Commission intends to publish any updates on this process on its website here: https://comcom.govt.nz/regulated-industries/telecommunications/projects/commission-111-contact-code.