Notice Type
Notice Title

Approval of Complaints Resolution System

Following consideration of a recommendation from the Gas Industry Company and in accordance with section 43E of the Gas Act 1992, I give notice that I have approved the complaints resolution system called The Electricity and
Gas Complaints Commissioner Scheme established under the document entitled Constitution for the Electricity and Gas Complaints Commissioner Scheme dated the 30th day of October 2009.
The approved complaints resolution system has the purpose of addressing complaints relating to gas retailers and gas distributors by all or any of:
(a) small consumers (including potential small consumers); and
(b) owners and occupiers of land into, through, or against which pipelines have been laid down or placed.
The approval referred to in this notice has effect from
1 April 2010 and applies to complaints of the types covered by the approved complaints resolution system and notified to a gas retailer or gas distributor on or after that date.
A copy of the constitution and other documents that comprise The Electricity and Gas Complaints Commissioner Scheme are available from the website
Terms used in this notice have the same meanings as they do under the Gas Act 1992.
Dated at Wellington this 7th day of December 2009.
HON PANSY WONG, Associate Minister of Energy and Resources.