Pursuant to section 158G of the Electricity Act 1992, the Electricity Commission gives notice that it has approved
the complaints resolution system called The Electricity and Gas Complaints Commissioner Scheme established under the document entitled Constitution for the Electricity and Gas Complaints Commissioner Scheme dated the 30th day of October 2009.
The approved complaints resolution system has the purpose of addressing complaints by any person (including potential consumers and owners and occupiers of land) relating to electricity retailers and electricity distributors.
The approval referred to in this notice has effect from
1 April 2010 and applies to complaints of the types covered by the approved complaints resolution system and notified to an electricity retailer or electricity distributor on or after that date.
A copy of the constitution and other documents that comprise The Electricity and Gas Complaints Commissioner Scheme are available from the website
Dated at Wellington this 8th day of December 2009.
DAVID FRANCIS CAYGILL, Chair, Electricity Commission.